Scenic Flights Booking Terms and Conditions

Please ensure you arrive 15 minutes prior to your scheduled flight time in order to undertake a safety briefing and weigh-in.

Entry requirements:
All visitors are required to sign in on the Check In QLD app upon entry to the premises (details can also be entered manually - please ask staff for assistance if required).

From the 17th December 2021: Under the current QLD Government 'Public Health and Social Measures linked to vaccination status Direction', all passengers for scenic tours who are 16 years of age or over must be fully vaccinated in order to participate in a scenic tour. Scenic tour passengers must provide proof of COVID-19 vaccination or evidence of a medical contraindication to staff at Townsville Helicopters upon entry to the hangar or aircraft.

Cancellation policy:
100% cancellation fee applies for no-shows, cancellations within 24 hours or for customers who are denied entry on the day due to not meeting the QLD Government mandated vaccination requirements.

Townsville Helicopters are happy to offer a full refund (minus any credit card fees) for cancelations due to Covid-19 quarantine or isolation requirements (evidence will be required for cancellations within 24 hours). Bookings can also be turned into a gift voucher to use at a later date if guests are only postponing their plans.

At the discretion of the pilot; changes or cancellation of flight times may be necessary due to weather, aircraft availability, air traffic restrictions, or force majeure.

Vouchers purchased are not refundable but are transferable.

Safety requirements:
Townsville Helicopters reserves the right to refuse anyone who in the opinion of the pilot is in a state of intoxication, or is not fit to fly.

A minimum age of three applies. Young children must be accompanied by an adult.

Maximum seat weight limits of 109kg in the R22 and 136kg in the R44 apply. You will be weighed in onsite before your flight.

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